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Returns Policy

Returned items must conform to our returns policy:

  • The consumer has the right to exercise the right of withdrawal.
  • The right of withdrawal shall be fourteen (14) calendar days from the date when the Customer has received the goods.
  • The right of withdrawal shall be the seller's withdrawal form available at, which includes the order number, product name, order amount, the customer's name, address, telephone, and properties for the money back.
  • Send a withdrawal deadline, and terminate the contract have the effect of releasing the consumer from any contractual obligations, excluding costs associated with the return of the goods to the seller.
  • It is the responsibility of the consumer, 7 (seven) days after the dispatch of the cancellation in writing to return the item to the seller (if the item or file is received).
  • The seller is obliged to immediately, not later than 30 (thirty) days of the consumer's written receipt of cancellation by the consumer to repay the amount of money that is paid on the item until the time of expiry of the contract.
  • The seller is entitled not to pay it to the consumer the amount of money paid for the goods, as long as the consumer has not been checked item or does not submit the return shipment of goods or documents.
  • Once your return has been received by the shop and it complies with our returns policy, we will refund you by your original payment method.
  • Please note we can only collect returns from the same country to which your order was delivered. If you have returned an item from a country other than your delivery country, you might have to pay additional import duties. We strongly advise that you do not do this and instead use our free returns collection service
  • We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging tems must be returned unworn, unwashed, undamaged and unused with their original tags. Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box. If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded
  • Hosiery must be returned in its unopened packages and lingerie must only be tried on over your own lingerie garments
  • We recommend that you return items in their original packaging to ensure the necessary protection when in transit
  • Returned items will be refunded excluding the cost of shipping when using our free collections service
  • We do not accept returns for earrings of any type (costume or fine jewellery), nor for any fine jewellery items